To create more transparency in the processing of personal data by companies, the European legislator has introduced a new information obligation. Already during data collection, you as the recipient of the information should learn what happens to your personal data and for what purposes it is processed. The following information is provided to you on the basis of Art. 13 and Art. 14 GDPR.
Responsible Party and Data Protection Officer
The responsible party for the processing of personal data is:
medentis medical GmbH
Walporzheimer Str. 48-52
53474 Bad Neuenahr-Ahrweiler
represented by the managing director, Mr. Alexander Scholz.
You can reach the responsible party using the following contact details:
Phone: +49 (0)2641-911-00
Fax: +49 (0)2641-9110-120
Email: info(at)medentis.de
You can reach the company data protection officer at datenschutz(at)medentis.de.
General Information and Mandatory Information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy policy.
When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Storage Duration
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, provided that we have no other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons no longer apply.
Collection of General Information
You can visit our websites at:
www.medentis.com
www.ifu.medentis.de
www.icx-shop.de
www.icx-magellan.de
www.icx-denta5.de
www.icx-imperial.de
www.medentis-akademie.de
www.icx-mallorca.de
visit without disclosing any information about your identity. Your browser only automatically sends general information to our website’s server. This information is temporarily stored in a so-called log file.
The following information is collected without your intervention and stored until automated deletion:
- IP address of the requesting computer,
- Date and time of access,
- Name and URL of the retrieved file,
- Website from which access is made (referrer URL),
- browser used and, if applicable, the operating system of your computer
- and the name of your access provider.
- The collection and processing of this data takes place for the purpose of enabling the use of our website (connection establishment), ensuring system security and stability, and for the technical administration of the network infrastructure.
This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary to correctly deliver the content of websites requested by you and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our website and the technology behind it.
Hosting
We host the content of our website with the following provider:
Mittwald
The provider is Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp
(hereinafter Mittwald).
Details can be found in Mittwald’s privacy policy:
https://www.mittwald.de/datenschutz
Mittwald is used on the basis of Art. 6 Para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website possible. If corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and Section 25 Para. 1 TTDSG, provided that the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time. Order processing
We have concluded a contract for order processing (AVV) with the provider mentioned above. This is a contract required under data protection law that ensures that they process the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Cookies
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data such as IP address, browser used, operating system about your computer and your connection to the Internet.
Cookies cannot be used to start programs or transmit viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and enable the correct display of our websites.
In no case will the data collected by us be passed on to third parties or linked to personal data without your consent.
Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.
You can set your web browser to notify you when cookies are set or to reject all or at least certain cookies (e.g. only third-party cookies) in order to generally prohibit web tracking and retargeting. If you deactivate cookies using your browser, various functions on our website will no longer be available to you.
Deactivation of cookies/revocation of your consent
You can find out about this option for the most commonly used browsers via the following links:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Registration via our Online Shop
Personal Data
Personal data is information about factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all inventory data that you provide to us when registering and creating your customer account. Statistical data that we collect, for example, when you visit our ICX online shop and that cannot be directly linked to your person is not included here. For example, these are statistics about which pages of our shop are particularly popular or how many users visit certain pages of the Medentis shop.
Customer Account
We set up password-protected direct access to their inventory data stored with us (customer account) for every customer who registers accordingly. Here you can view data about your completed, open and recently sent orders and manage your data and the newsletter. You undertake to treat your personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept any liability for misused passwords, unless we are responsible for the misuse.
If you do not log out, you will remain logged in automatically. This function enables you to use part of our services (e.g. “customer account”) without having to log in again each time. For security reasons, however, you will be asked to enter your password again if, for example, your personal data is to be changed or you want to place an order.
Collection, Processing and Use of your Personal Data
Data protection is very important to us. Therefore, when collecting, processing and using your personal data, we strictly adhere to the statutory provisions of the Federal Data Protection Act and the Telemedia Act. We collect, store and process your data for the entire processing of your purchase, including any later guarantees, for our service services, technical administration and our own marketing purposes. Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing or billing or if you have given your prior consent. As part of the order processing, for example, the service providers used by us here (such as transporters, logistics companies, banks) receive the necessary data for order and order processing. The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not take place with any of the service providers we have commissioned.
For your order we need your correct name, address and payment details. We need your e-mail address so that we can confirm receipt of the order and communicate with you. We also use this for your identification (customer login). Furthermore, you will receive your order and shipping confirmation via your e-mail address.
Your personal data will be deleted if there are no legal storage obligations to the contrary and if you have asserted a claim for deletion, if the data is no longer required to fulfill the purpose pursued with the storage or if its storage is inadmissible for other legal reasons.
Use of your Data for Advertising Purposes
Your personal data (company address, if applicable names of contact persons) will be processed for the dispatch of advertising material by post and information about the range of services and products. Furthermore, your data will be supplemented by publicly accessible socio-demographic data in order to enable an individual approach with tailor-made offers. The admissibility of the processing is based on Art. 6 Para. 1 f) GDPR (Legitimate Interest). The controller has a legitimate interest in operating direct advertising. There is also a legitimate interest in making the advertising offer as individual as possible. The provision of your personal data is required for the dispatch of advertising material. The transfer of data by the controller and the processing by the service provider takes place on the basis of a contract processing agreement pursuant to Art. 28 GDPR.
Newsletters
For sending the newsletter, we use the so-called double opt-in procedure, i.e. we will only send you a newsletter by e-mail if you have previously expressly confirmed to us that we should activate the newsletter service. We will then send you a notification e-mail and ask you to confirm that you would like to receive our newsletter by clicking on a link contained in this e-mail.
If you no longer wish to receive newsletters from us later, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter.
rapidmail (https://www.rapidmail.de/) is used as newsletter software. Your data will be transmitted to rapidmail GmbH, Wentzingerstraße 21, 79106 Freiburg. rapidmail is prohibited from selling your data and using it for purposes other than sending newsletters. Clever Elements is a German, certified provider that has been selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.
Product Recommendations via E-Mail
As a Medentis customer, you will receive product recommendations from us by e-mail on an irregular basis. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. In this way, we want to send you information about products from our range that may be of interest to you based on your recent purchases from us. In doing so, we strictly adhere to the legal requirements.
If you no longer wish to receive product recommendations or any advertising messages from us, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every e-mail.
ePaper
For sending the newsletter, we use the so-called double opt-in procedure, i.e. we will only send you a newsletter
Order processor:
1000° DIGITAL
Gesellschaft für Multimedia und E-Commerce mbH
Mozartstr. 3
04107 – Leipzig
Fon: +49 341 96382-0
Fax: +49 341 96382-22
as a service provider of medentis medical, offers our PDF brochures as a leafable, data protection-compliant publication
to display. https://www.1000grad-epaper.de/epaper-dsgvo/
Online Surveys
Participation in online surveys is always voluntary (Art. 4 Para. 11 GDPR). All information will be treated confidentially.
Order processor:
enuvo GmbH
Seefeldstrasse 25
8008 Zurich, Switzerland
as a service provider of medentis, offers the possibility to carry out this online survey. Furthermore, enuvo GmbH processes personal data for medentis within the meaning of Art. 4 Para. 2 and Art. 28 GDPR on the basis of a correspondingly concluded agreement for order processing. The information on data protection of enuvo GmbH can be viewed under the following link: https://www.umfrageonline.com/datenschutz.
The processing of this personal data takes place on the basis of Art. 6 Para. 1 S. 1 lit. f) GDPR. It serves for verification purposes to ensure that you are a customer of medentis. There are legitimate interests within the meaning of the aforementioned provision.
The online survey serves to meet the requirements of Regulation (EU) 2017/745 on medical devices for post-market surveillance. With the survey, we would like to find out how you prefer to use our products, what complications occur and how satisfied you are with these products. There are legitimate interests within the meaning of the aforementioned provision.
enuvo GmbH ensures that the survey is accessible via the Internet and that the answers of survey participants are stored securely. Furthermore, enuvo GmbH enables medentis to view the survey results and analyze them using the tools provided.
SSL Encryption
To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g., SSL) via HTTPS.
Contact Form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization (anonymizeIp) on these websites, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plugin available under the following link: Browser add-on to deactivate Google Analytics.
In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by [google_analytics_optout]clicking this link[/google_analytics_optout]. An opt-out cookie will be installed on your device. This will prevent collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.
Use of Matomo (Originally Piwik)
This website uses Matomo, an open-source software for the statistical analysis of visitor access. Matomo uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website.
The information generated by the cookie about your use of the website will be stored on a server in Germany.
The IP address is anonymized immediately after processing and before it is stored. You have the option of preventing the installation of cookies by changing the settings of your browser software. We would like to point out that if you set your browser accordingly, you may no longer be able to use all the functions of this website.
You can decide whether a unique web analysis cookie may be stored in your browser to enable the website operator to collect and analyze various statistical data.
Use of Google Fonts (Local Hosting)
This page uses so-called Google Fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. A connection to Google’s servers does not take place.
Further information about Google Fonts can be found at:
https://developers.google.com/fonts/faq and in Google’s privacy policy:
https://policies.google.com/privacy?hl=de
Font Awesome (Local Hosting)
This page uses Font Awesome for the uniform display of fonts. Font Awesome is installed locally. A connection to servers of Fonticons, Inc. does not take place.
Further information about Font Awesome can be found in the privacy policy for Font Awesome at:
https://fontawesome.com/privacy.
Use of Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
reCAPTCHA is used to check whether the data input on this website (e.g. in a contact form) is made by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.
The data is stored and analyzed on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
Further information about Google reCAPTCHA can be found in the Google data protection regulations and the Google terms of use under the following links:
https://policies.google.com/privacy?hl=de and
https://policies.google.com/terms?hl=de.
Use of Google Maps
This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. You can find more detailed information about data processing by Google in the Google data protection information. There you can also change your personal data protection settings in the data protection center.
Detailed instructions on how to manage your own data in connection with Google products can be found here.
YouTube with Enhanced Data Protection
This website includes videos from the YouTube website. The operator of the pages is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in enhanced data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. For example, YouTube establishes a connection to the Google DoubleClick network – regardless of whether you watch a video or not.
As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, YouTube can store various cookies on your device or use comparable recognition technologies (e.g. device fingerprinting) after starting a video. In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness and prevent fraud attempts.
If necessary, further data processing operations may be triggered after the start of a YouTube video, over which we have no influence. YouTube is used in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. The
Consent can be revoked at any time.
Further information about data protection at YouTube can be found in their privacy policy at:
https://policies.google.com/privacy?hl=de.
Themes Security
We have integrated iThemes Security on this website. The provider is iThemes Media LLC, 1720 South Kelly Avenue Edmond, OK 73013, USA (hereinafter “iThemes Security”).
iThemes Security serves to protect our website from unwanted access or malicious cyber attacks. For this purpose, iThemes Security collects, among other things, your IP address, time and source of login attempts and log data (e.g. the browser used). iThemes Security is installed locally on our servers.
iThemes Security transmits IP addresses of recurring attackers to a central iThemes database in the USA (Network Brute Force Protection) in order to prevent such attacks in the future. The use of iThemes Security is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website from cyber attacks as effectively as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
Social Plugins
Social plugins from the providers listed below are used on our websites. You can recognize the plugins by the fact that they are marked with the corresponding logo.
These plugins may send information, which may also include personal data, to the service operator and, if necessary, be used by the service operator. We prevent the unconscious and unwanted collection and transfer of data to the service provider by means of a 2-click solution. To activate a desired social plugin, it must first be activated by clicking on the corresponding button. Only through this activation of the plugin is the collection of information and its transfer to the service provider triggered. We ourselves do not collect any personal data by means of the social plugins or via their use.
We have no influence on which data an activated plugin collects and how it is used by the provider. Currently, it must be assumed that a direct connection to the services of the provider is being established and that at least the IP address and device-related information are being collected and used. There is also the possibility that the service providers will try to store cookies on the computer used. Please refer to the data protection information of the respective service provider for information on which specific data is collected and how it is used. Note: If you are logged in to Facebook or Instagram at the same time, Facebook can identify you as a visitor to a specific page.
Elements of the Facebook social network are integrated on this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, however, the data collected is also transferred to the USA and other third countries.
We have integrated the social media buttons of the following companies on our website:
Facebook, Instagram Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
XING AG (Gänsemarkt 43 – 20354 Hamburg – Germany)
LinkedIn Corporation (2029 Stierlin Court – Mountain View – CA 94043 – USA)
Google AdWords
Our website uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not want to participate in tracking, you can refuse the setting of a cookie required for this – for example, via a browser setting that generally deactivates the automatic setting of cookies or set your browser so that cookies from the domain “googleleadservices.com” are blocked.
Please note that you must not delete the opt-out cookies as long as you do not want any measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
Use of Google Remarketing
This website uses the remarketing function of Google Inc. This function is used to present interest-based advertisements to website visitors within the Google advertising network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he or she visits websites that belong to Google’s advertising network. On these pages, the visitor may be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google’s remarketing function.
According to its own information, Google does not collect any personal data during this process. If you still do not want the remarketing function from Google, you can generally deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.
Photo and Video Recordings
We expressly point out that, within the framework of our events, image and sound material in the form of photos and video recordings are created by us as the organizer, by persons and service providers commissioned by us or other third parties in connection with the event.
Commissioning
If you commission us, we collect the following information:
- Practice or company name, title, salutation, first name, last name,
- a valid e-mail address, website address
- Address,
- Telephone number (landline and/or mobile), fax number
- Information that is relevant for advice, for recommendations of products and services The collection of this data takes place,
- in order to be able to identify you as our customer • in order to be able to advise you appropriately
- for correspondence with you
- for delivery and invoicing
- for the handling of any liability claims and the assertion of any claims against you The data processing takes place at your request and is in accordance with Art. 6 Para. 1 b) GDPR for the purposes mentioned for the appropriate processing of the mandate and for the mutual fulfillment of obligations arising from the contract.
Recipient and Origin of your Data and Legitimate Interest
We do not intend to transfer your data to a third country outside the EU or the EEA.
Storage of your Data
Your data is initially stored when it is collected. In the event that a contract is concluded with the controller, your personal data will be deleted when the contractual relationship has ended (or alternatively: until the expiry of the statutory retention period), all mutual claims have been fulfilled and there are no statutory retention obligations or legal bases for the storage, unless we are obliged to store it for a longer period in accordance with Article 6 (1) c) GDPR due to tax and commercial law retention and documentation obligations (from the German Commercial Code, the German Criminal Code or the German Fiscal Code) or you have consented to storage beyond this in accordance with Article 6 (1) sentence 1 lit. a GDPR. We will continue to use your postal address for advertising purposes even after the end of the contractual relationship, unless you object.
You Have the Following Rights
You have a right to information (Art. 15 GDPR), correction (Art. 16 GDPR), deletion (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data transfer (Art. 20 GDPR). We endeavor to process requests promptly. If your personal data is processed on the basis of Art. 6 Para. 1 f) GDPR, you have a right to object, provided that there are reasons for this that arise from your particular situation or the objection is directed against direct advertising (Art. 21 GDPR). In the event of an objection to direct advertising, we will no longer send you any advertising messages.
If you would like to exercise your right to object, simply send an e-mail to datenschutz(at)medentis.de.
We endeavor to process requests promptly.
According to Art. 77 GDPR, you have the right to contact the competent supervisory authority (Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz, Hintere Bleiche 34, 55116 Mainz).
Changes to our Privacy Policy
We reserve the right to occasionally amend this privacy policy to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. Your renewed visit will then be subject to the new privacy policy.
As of September 2023
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